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Frequently Asked Questions


Do you offer any workouts for sale?

Yes. We have a variety of products for sale for different levels, from beginner/intermediate to intermediate/advanced. All workouts include an instructional video. You can access the workouts by visiting Our Store.

What am I getting when I purchase a workout?

With every workout purchased, you will receive the workout in a PDF format that you can print out and take with you to the gym.

Along with the printable workout, you will also receive an instructional video in a MP4 format that you can watch on your computer or upload to your iPod or iPhone.

What happens after I make the purchase?

After you complete the purchase, you will receive an email with instructions on how to download your workout and video. You can also log in and visit "My Account" where you will see your order and all available downloads.

Is there a limit on the downloads purchased?

Yes. You can download your items up to 5 times. You will have 5 days from your first download to do this.

I downloaded the program. What do I do now?

1. Your workout comes in a PDF format. You can view it with Adobe Reader. If you dont have Adobe Reader installed on  your computer, you can download it for Free here.

 

As an alternate, you can also open the PDF with Internet Explorer.

 

2. The video comes in MP4 format. If you double click on the file, your computer will choose the best program to open the file in. If it doesnt, you can specify Quicktime or Windows Media Player.

 

If you want to get it into your iPod or iPhone, you will need to have it available in your iTunes first.

To do this:

-Open your iTunes

-Open the folder where you saved your file.

-Arange your view so that you see both, your file and the opened iTunes.

-Drag the media file on to the opened iTunes.

-That's it. Now it will be available to drag into your device.

What is your privacy policy?

We want you to know how we collect, use and protect information about our online guests. This privacy policy will tell you:

 

What information about guests do we collect?

 

Information You Give Us

We receive and may store any information you enter on our Web site or give to our Web site in any other way. For example, we collect information you provide when you send us an e–mail or call us. This information may include:

 

•Your name

•Your mailing address

•Your e–mail address

•Your phone number

along with any other personal or preference information you provide to us.

 

Automatic Information

We receive and store certain types of information whenever you interact with our Web site. For example, we use "cookies" like many other Web site. Through "cookies" we obtain certain types of information when your Web browser accesses our Web site. There are utilities designed to help you visit Web sites anonymously. Although we cannot provide you with a personalized experience or certain services at our Web site if we cannot recognize you, we want you to be aware that these tools exist.

 

Information From Other Sources

We may receive information about you from other sources. This may help improve the personalization of our service to you by providing better product recommendations or special offers that we think will interest you.

 

What are "Cookies" and how do we use them?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies allow us to remember information about your preferences and order progress to better enhance your shopping experience.

 

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our Web site's best features, so we recommend that you leave them turned on.

 

Does our Web site share information it receives?

No, we do not share your information with any other 3rd parties.

 

Protection of our Web site

We may disclose information you provide to our Web site when we believe disclosure is appropriate to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our Web site, our users or others.

 

Business Transfers

If some or all of the business assets of our Web site is sold or transferred, we generally would transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.

 

What choices do I have?

E–Mails

If you provide our Web site with your e–mail address, you may receive e–mails from us in the form of a newsletter or specific updates. If you do not want to receive promotional e–mails from our Web site, please tell us.

 

More Information

Please contact us if you have further questions about our e–mail unsubscribe process

 

What about links to and from other Web sites?

Our Web site may offer links to other sites. Other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have linked to our Web site through another site and therefore you may want to refer to the privacy policies on those sites to see how they collect and use this information.

 

Children

We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If a child has provided one of our Web sites with personally identifiable information, we ask that a parent or guardian contact us and we will delete the information about the child from our files.

 

Your Consent

By using our Web site, you consent to our use of guest information as described in this online privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically.

 

Security

Our Commitment to Data Security

 

We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.